December 14, 2004
Powered by Gasoline, Electricity, and Frustration
I just got off the phone with my Prius salesman. Or should I say, my new Prius salesman. Apparently, Joe Toyota just couldn't handle the high-stakes world of Prius selling, and he moved back to South Carolina and is going back to school or something. Of course, no one called me to let me know. That would be "customer service." Something they're apparently not too good at.
But it gets better. My new salesman fesses up that my order has basically been sitting there for 10 months, and that they only get about one Prius a month. This, from the dealership that got me to choose them because they said they are "high-volume," and get more Prius(es?) than other dealers, as bonuses for large amounts of sales. And even though I thought the place was suspect, I figured since this is a "no-haggle" car, it didn't matter where I bought it, so we picked them. Whoops. I should have taken their talking website as a bad sign.
He said the only way we can get a Prius anytime soon (and no timeframe of how soon "soon" is) is to agree to pay a "premium", about $5000, to them so they can get the car from an "alternate source." (I guess there's some kind of organic Prius farm outside of Fargo that I'm not aware of or something.) So he says I can (1) pay the premium (2) Keep waiting, or (3) Get my deposit back.
So now I'm doing what I should have done at the beginning: Contacting other dealerships, and trying to get on their lists. I'm also trying to contact Toyota directly, to make sure my place in line isn't lost, and to register a complaint about Toyota North in Mount Kisco. I'm also cursing at lot, but I don't think that's helping much.
This is ridiculous.Posted by Kevin at December 14, 2004 04:33 PM